Optimise

Queue Optimise

This service provides queue management and booking services for retailers as well as for other organisations like hospitals, etc. It is configured to convey an outstanding customer service perception and raise levels of customer loyalty, brand awareness, productivity and efficiency

Explore Main Functionalities

  • Directing costumers to service desks.
  • Configuration of services provided at the store.
  • Automated management of priority rules.
  • Requests for replacement or return of products at the point of delivery or previously via the web.

Discover the Benefits

  • Increase customer loyalty.
  • Improve service quality and brand awareness thanks to statistics delivered.
  • Increase the productivity of the staff at the store.
  • Improve personalised attention.

Why Telefónica

  • Specialists in transformation and digitisation of spaces, with a dedicated subsidiary: Telefónica On The Spot Services.
  • End-to-end service. Globally deployed facilities and logistics.
  • Cloud-based or centralised platform, in-house developed, able to customise developments.
  • Compatible with spotsign to simultaneously display queue info and digital signage content.

How it works